About Us

Lost Signal Networks was founded in 2006 as a web media production initiative. In 2008, we began offering web hosting under the name Lost Signal Web. With a balanced open source software based network of hosting systems, and a dedication to customer satisfaction and the best server management practices, we are prepared to host anything from the simple WordPress, to an advanced software installation with it’s own managed Dedicated server.

With a Dedicated installation based in Canada, and VPS systems in both Canada and Arizona, we provide redundant services for things such as DNS that demand 100% uptime and fallback capabilities. We also use 100% open source software, keeping costs low and security high, which we can then pass on to the customer in more ways than one. We use the latest versions of Debian GNU/Linux, and the newest versions of all the server daemons that make your site tick. We believe stability, security, and a solid feature set can go hand in hand, and we believe there is no better example of this than in Open Source Software.

We are also in the early phase of offering Cloud Accelerated hosting, by partnering with CloudFlare™. CloudFlare™ offers cloud convenience and an additional layer of security for your site. It acts as a website accelerator that sits on top of your site already hosted on Lost Signal Web, and offers caching, threat detection and monitoring, analytics, additional redundancy (your site will never go down completely) script and code optimization, and does it all on the fly and completely invisibly to the user. The best part is, it’s free to set up. If you require some extra features that are not covered under the free service, then a Pro subscription covers as many websites as you want it to for only $20/month. If you order a service, and add CloudFlare™ to your order, we will set it up for you. It’s the perfect blend of cloud convenience and conventional webhosting.


Frequently Asked Questions:

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Shared Hosting Frequently Asked Questions (FAQ):

Q: Do you support web script [script]?

A: We support any script that will run on PHP 5.4. Our systems have PHP, Perl, all with a balanced set of modules including ImageMagick, GD, and CURL, as well as MySQL 5.5, and optionally PostgreSQL. We officially support and will install the following for you at no charge if you e-mail Support.

  • WordPress
  • Drupal
  • Joomla
  • MyBB
  • bbPress
  • PHPMyAdmin (can be installed automatically in Virtualmin)
  • phpBB

We will install the following if you provide proof of licensing or buy one from us:

  • Invision Power Board (IPB)
  • vBulletin

These scripts are well tested and will work great on our systems. Support is always available if you have issues, in addition to most of these scripts all being very well documented.

Q: Do you support PHP 4.x?

A: No. PHP 4 presents a large security risk, and we have stopped supporting PHP 4 since 2009. If your script does not work on PHP 5, please request a copy that is updated from the manufacturer, or use another script. We may be able to assist you with alternate software.

Q: What is not allowed on your service?

A: Please see the Acceptable Use Policy.

Q: Do you support WYSIWYG software such as Microsoft FrontPage™, Adobe (Macromedia) Dreamweaver™, Apple iWeb™ or Smith Micro’s RapidWeaver™?

A: This is a tough answer. Microsoft’s FrontPage™ is not supported, because we do not handle any ASP™, .NET™ or any kind of Microsoft proprietary scripting. (See next question) Dreamweaver™, iWeb™,and RapidWeaver™(RapidWeaver is untested) probably have a FTP feature you can fill out and use with your LSW shared hosting package. iWeb™ and Dreamweaver™ are tested to work in FTP mode.

  • Hostname: ftp.lostsig.net
  • Username: [your username]
  • Password: [your password]
  • Document root: /public_html/

Q: Do you support ASP™, ASP.NET™, .NET™, FrontPage™, Mono, etc?

A: No. As we run Linux, and do not use any Mono or FrontPage extensions to Apache, we do not support any of the Microsoft web scripting languages. We have yet to have much interest in Windows shared hosting, but you can get a VPS or Dedicated server, and lease or buy a Windows Server license and host whatever kind of Microsoft scripts you want to.

Q: Do you support SSL (Secure Sockets Layer or HTTPS) websites?

Yes! HTTPS/SSL sites require you to purchase a SSL certificate (we can acquire one and set it up for $30 per year from AlphaSSL which includes your root domain (example.com) as well as www. (www.example.com). However, SSL requires a dedicated IP address upgrade on shared hosting.

Q: Do you provide E-Mail services?

We now offer basic hosted email services! Your email information should be included with your Welcome! email. Your mail accounts can be accessed via IMAP (SSL) or POP3. If you do not posess your login information and do not have them in your Welcome email, contact support.

Q: Can I run anything on the Shared account shell if I have one

No. Processes running under a user that are not authorized will result in immediate suspension of the account until they are accounted for. You may request the ability to use your shell for anything other than basic functions by contacting Support.

Q: Can you install [insert PHP/Apache/Perl module/GEM here]?

Possibly. We will only even consider something if it’s distributed by our linux distro on whatever system you are on, we take time to research what it does and we think it’s not going to cause problems. 99.9 out of a hundred times, everything you need is already done for you. If something is not working, email Support and link to the script that is broken, explain what module or modification is required to fix it, and we will look into it.

Q: What is XCache acceleration?

XCache is a PHP Opcode and variable caching system. We have successfully utilized XCache on a system that processes anywhere from 900,000-1,100,000+ cache hits per hour which has allowed the proprietors to remain on a single quad-core server with quick page loads and capacity to spare! This success inspired us to roll out XCache company-wide.

XCache is supported in a lot of pre-manufactured scripts, either internally or via plugins. You can also add XCache support in your own custom scripts with the XCache API

  • Here’s a short list of scripts that support XCache:
  • WordPress (via W3 Total Cache, support can provide a guide or set up W3 for you!)
  • Invision Power Board $INFO['use_xcache'] = '1'; in conf_global.php
  • SMF Forum (enabled automatically)

Please check the documentation of your preferred software to see if they have XCache-aware mode, it will act conservatively on any PHP code, but will be most effective when written for XCache.

Q: What are your CDN services?

Our CDN services are a great way to make serving private video, downloads, and bulk files economically. You will receive a 500GB allocation of bandwidth on our CDN servers for the base rate, or a full terabyte for just $5 more.

 


CloudFlare™ Frequently Asked Questions (FAQ):

Q: What is CloudFlare?

CloudFlare is a performance and security service that we provide to our customers. On average, a website on CloudFlare loads twice as fast, uses 60% less bandwidth, has 65% fewer requests and is way more secure.

Q: How does CloudFlare work?

A: CloudFlare works as a reverse proxy. What this means is that once your website is part of the CloudFlare community, your web traffic is routed through CloudFlare’s global network.

CloudFlare’s network stores copy of your static files closer to your visitors, which means they are delivered more quickly than before. We cache resources such as CSS, JavaScript and images. You do not have to make any changes on your end, CloudFlare’s technology automatically decides which resources to cache based on file extension names. We do not cache dynamic content. CloudFlare also does compression for every request.

CloudFlare’s network also blocks threats and limits abusive bots before they hit your server, which means less wasted bandwidth and server resources for you.

Q: Are there any limitations?

Yes. In order for CloudFlare to work, you must use CloudFlare’s DNS services. When you request a CloudFlare upgrade, you will be provided with a CloudFlare login with your original account sign-up e-mail and your Lost Signal account password. You will have to make DNS changes through CloudFlare’s control panel. Other than that, there are really no limitations other than…

Q: Can I use CloudFlare with SSL?

Yes, but there are some caveots. SSL on your root/primary domain is not possible with the free version of CloudFlare. If you have SSL service on something like “secure.domain.com”, or “ssl.domain.com”, then you can use the free version. If, however, you want to use your root domain, like “domain.com” in SSL through CloudFlare, you must upgrade your account to a CloudFlare Pro account. Click here for more info on SSL. (CloudFlare site) You still need to meet Lost Signal Web’s requirements for SSL.

Q: What sub-domains should I not activate on CloudFlare?

Sub-domains on CloudFlare are marked with an orange cloud. Sub-domains not on CloudFlare are marked with a gray cloud.

The CloudFlare network can only proxy web traffic over port 80 and 443. The following sub-domains should be marked with a gray cloud to prevent performance issues:

  • admin
  • direct
  • ftp
  • ghs.google.com
  • mail and webmail
  • nameservers (NS1, NS2)
  • secure* (unless you enable CloudFlare SSL)

Click here for a more expansive list.


Virtual Private Server (VPS) Frequently Asked Questions (FAQ):

Q: Do you provide any additional services on VPSes?

A: We can negotiate pricing on a managed VPS, as time and labor vary on managed systems. On unmanaged systems we will install the requested OS, and Virtualmin if requested, as well as Cloudflare™. (see CloudFlare™ FAQ.) We can do one-time support of a script or issue on a VPS for a fee. Please e-mail Support for assistance.

Q: What operating systems are provided on VPSes?

A: We offer the following operating systems on Xen:

  • Debian GNU/Linux 6
  • Debian GNU/Linux 5
  • CentOS EL5.5
  • Windows (extra fee, Windows license required)

And the following on OpenVZ:

  • Debian GNU/Linux 5 (easily upgradeable to Debian 6)
  • Arch Linux 2010.05 release
  • CentOS EL5.5
  • Fedora 13
  • Ubuntu Server 10.10
  • OpenSUSE 11.1

Q: What virtualization systems do you use?

A: We primarily use Xen for VPSes. We do have one node with OpenVZ in Arizona. It is currently at capacity and is only sold at discount prices.

Q: Do you “oversell”/overutilize your VPS nodes?

A: Of course not. We pride ourselves on having very high VPS uptime, and stability. Currently we only do 10-15 VPSes per quad-core dual 500GB HDD node (per VPS host server).

Q: Do you offer a self-serve VPS control panel?

A: Yes. You should have login details to the SolusVM panel in your VPS welcome e-mail. If you lose them, contact Support.

Q: What is your rate for Bandwidth overage?

A: Comparable to our Dedicated Servers, the bandwidth rate is $0.25 per gigabyte. The fee will be assessed on the next invoice after the overage. You may or may not be notified of your overage, so monitor your usage on the SolusVM.

Q: Can I re-install my VPS at any time?

A: Yes. The SolusVM can automatically re-install VPSes 24/7 in about 5-15 minutes.


Dedicated Server Frequently Asked Questions (FAQ):

Q: What OS options are available on a dedicated server?

A: Anything! Although, here’s a list of OS images we have on hand an agent can install for you. Every new server install comes with an IP-KVM complimentarily. You can install whatever OS you want through the Virtual ISO mount feature, or request a CD be put in for you (only some servers have CD drives. Some do not, and can only be installed via the KVM. You can also request an OS to be installed for you by us for free. Here is what we have on hand:

  • Debian 7.0 (wheezy) Netinstall
  • Ubuntu Server 13.04
  • Ubuntu Server 12.04 LTS
  • CentOS EL6
  • Arch Linux 2013.04 Netinstall
  • OpenSUSE 13
  • Windows Server 2008 R2 (requires valid license key)

Q: Can I upgrade my Dedicated Server at any time?

A: Yes. Major upgrades will usually be taken care of within a week, maybe shorter if we already have the parts you need in stock. Otherwise they need to be ordered, tested, then finally installed. We will communicate with you throughout the entire process, and will finally notify you, then soft power-off the machine and perform the upgrades. Optionally, you can request or may be provided with an IP-KVM to facilitate your upgrade if a software re-installation is required.

Q: What happens if I am having potential hardware failiure or another dire issue?

A: With most Dedicated Server setups, you will be provided with the phone number of a support agent. If issues arise, leave a message at the number, and depending on the time of day you should expect a response within 6 hours. You and the agent will then discuss the events, and will determine whether a technician dispatch is required, either to reset the afflicted machine, or attach an IP-KVM to begin trobleshooting the problem. If it is determined to not be a software problem, we will begin the process to replace the defective hardware. Most common hardware failiures like hard drives can be resolved within 72 hours. More extensive repairs can take more time. This is something that can be discussed with the agent.

Conversely, if the problem is determined to be the fault of the customer (software misconfiguration, some other misconfiguration) fees for technician time, and the IP-KVM fee if applicable (See next question) may be asessed with the Agent.

Q: What is an IP-KVM, and how much do they cost?

An IP-KVM stands for: Internet Protocol Keyboard, Video, and Mouse. In a nutshell, it is a replacement for you being able to do things that you normally need to be in front of a computer for, such as fixing difficult software issues, re-installing OSes, RAID configuration, or setting up new hardware after an upgrade. IP-KVMs are $25 for a low-priority request, or $30 for a priority request (within an hour 24/7). Contact your Dedicated support agent or the support e-mail. In certain conditions, IP-KVMs may be complimentary.

Q: Are remote/requested hardware reboots available?

A: With most dedicated server orders, a small one-time fee ($15) can be paid to put your server on an APC. An APC is a power control appliance that you can log into to control the power outlet on your server. (Warning: The APC is equivalent to “pulling the plug” on the server. Any damage to the appliance itself or your server is the fault of the customer. We are NOT responsible for any data loss caused by improper use of the APC.) If for whatever reason your server is shut down or freezes, this allows convienient access to power controls. Additionally, if you do not pay the APC upgrade fee, technician reboots are free, though they may not be available 24/7×365 and may take time (30 mins to a few hours) to be done by hand. The APC is strongly recommended for this reason.


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