Electricity and Gas Options from Origin Energy (2024)

For emergencies, if you can smell gas or if someone’s life or house is in danger – call000immediately.

For electricity blackouts or gas outages, contact your local distributor. Your distributor owns and maintains the energy network in your area and can give you information about what’s happening and when the service can be restored.Enter your postcode to find your distributor.

Our generalemergencies pageprovides tips about general energy safety and what to do in the case of faults and natural disasters, including bushfires and floods.

Whether you’re moving house or you’ve just collected the keys to your new home, we can help get your electricity and natural gas connection set up in no time. If you’re new to Origin, head to ourplans pageto check out our current energy offers. If you’re already with Origin, book your move online usingMy Accountor over at ourMoving page. Just tell us the date you’re moving and leave the rest to us. With ourMoves Promise, you can book your move online on a weekday before 1pm, and you’ll get your power on the next business day. Or you can claim up to $100 (incl GST) per day in credit until your energy is connected.⁺

Building a new home? Ournew connectionspage caters for brand new houses getting an energy supply or meter connected for the first time. You can request a new meter for your property or get an energy supply connected. You can also switch to Origin from another energy provider by simply choosing abusinessorhome energy plan. You’ll find all theforms to help you get connected easily.

Running a business? Comparesmall business energy plansfor one that suits your needs andsign up online. Anyone running a home business can set up a small business account as long as you have a registered business name and ABN.

Need help choosing the right electricity and gas plan for your home? Browse our other available plans by visiting ourcomparison page. You’ll be able to see our rates andcompare prices.

Find everything you need to know about Origin’s electricity and natural gas services in oursection, includingplans and pricing, plus ourgreen energy options.

Smart meterssend data to us automatically.Basic metersare read by a meter reader every 2–3 months.

Have you received an estimated bill or seen the option tosubmit a self-meter readin your account? This means you have a basic gas or electricity meter and may be eligible to submit your own reads.Follow these steps to read your meterand send your data straight to us to get a bill issued or see your current cost and usage.

Estimated billsusually come about if we’ve had trouble accessing your meter. They’re usually based off your previous reads, not your most recent data. You cansubmit a self-meter read(up to 14 working days after you’ve been issued the estimated bill) and share your actual usage with us – and we’ll reissue your bill.

Keen to know how much energy you’re using? There are a few ways totrack your energy usage. The easiest way to view your usage is to log on toMy Accountor theOrigin app. You can also see your energy usage on the first page of your bill. Here’s some help with reading your bill.

If you’ve received ahigh billor have noticed an increase in your energy usage, check out ourenergy saving tipson how to be more energy efficient and cut down your electricity, natural gas and hot water usage.

Browse ourfor more information onhow to read your meterandunderstand your usage breakdown.

New to Origin? You can get your account set up in no time.Register for My Accountanddownload the app, then follow the steps to log in using the email address linked to your account. From there, you’ll be able to view and manage all of your Origin services.

Need to change your phone number/s, postal address, email address or edit your date of birth? You canupdate your contact details onlinein My Account orget in touchwith our team. You can also add ajoint account holderortransfer your electricity and gas services to another person.

Most of our energy bills have gone paperless, but if you haven’t already made theswitch to email bills, justchange your contact setting in My Account. You can also opt toswitch to monthly billingif you’d like.

Have a different question about your account? Browse ourto see how you canget started with My Account,change account details, update your personal information and manage your account preferences online.

There are times when it’s hard to pay your electricity or natural gas bill. We get it.

If you are experiencing any type of financial difficulty, Origin has a range offinancial assistance optionsavailable and our Customer Advocacy team are here to help. Give us a call on13 24 61or call1300 137 427to use our translation service. We’re available Mon–Fri 7am–7pm.

You may be eligible for an energy concession or rebateon your electricity or gas bill if you’re the primary account holder on your energy account and you hold a valid concession card. See theconcessions and rebates available in your state.

Visit ourto learn more aboutfinancial assistance,payment extensions,concessions and rebates, orcredits and refunds.

What are bundle offers?

“Bundle” offers refer to discounts Origin offers when you have more than one Origin product. When you bundle your Origin electricity and/or natural gas and/or hot water or centralised energy plan(s) and/or LPG plan(s) with your Origin home broadband plan, you’ll save $10/month. The bundle offer is only available to residential customers who take up an offer to bundle their energy plan(s) with internet. Learn more about bundling your energy and internet with Origin.

How to bundle your Origin energy plan(s) with an internet plan

Simply head toCompare Plansand browse what we have on offer. Select the energy plan that best suits your needs. You’ll need to enter your personal details including your name, address and email address. During the sign-up process, you’ll be prompted to add an internet plan. After you’ve chosen your internet plan, you’ll see the ongoing $10 saving automatically applied to your cart.

Book your move online on a weekday before 1 pm, Monday to Friday (excluding public holidays) for next business day electricity connections. Or you canclaim up to $100(incl GST) per day in credit until your energy is connected. Outside of this time, or for same day connections, call us on13 MOVE(13 66 83). Please note, natural gas connections can take up to 3 business days.

Not available in all areas or for new properties – for more info, see our fullterms and conditions.

Queensland customerswho require avisual safety inspectionor live in anexcluded locationare not eligible for Origin’s Move Promise.